Last updated: September 2026
This policy explains how refunds and revisions work for orders placed with SaleUsa LLC (“SaleUsa,” “we,” “our,” or “us”) through saleusa.store. It applies alongside our Terms & Conditions.
1. Digital Services — No Physical Returns
All services we provide (custom videos and consultations) are delivered digitally. There are no physical products to return, and this policy covers refund eligibility only, not returns.
2. 1-on-1 Video Concept Consultation
The consultation is paid in advance at checkout. Because this is a scheduled service involving our time, it is non-refundable once the consultation has taken place. If you need to cancel or reschedule, contact us at support@saleusa.store as early as possible; we will do our best to accommodate reasonable rescheduling requests made at least 24 hours before your scheduled time. If you cancel before the consultation takes place and have not rescheduled, you may request a full refund.
3. Custom AI-Generated Videos
Refund eligibility for custom video orders depends on when payment was collected relative to delivery:
a) If payment is collected after delivery (our standard process)
In most cases, you review your finished video and confirm you are satisfied before payment is due. Because you have already approved the result, refunds after payment in this scenario are only available if the delivered video does not reasonably match the brief and story details you originally provided, and we are unable to correct the issue through a revision.
b) If payment is collected before delivery (for example, a deposit)
If we have agreed in writing to collect payment, or a deposit, before your video is delivered, you may request a full refund of amounts paid if you cancel before we have begun production. Once production has begun, a partial refund may be available at our discretion, reflecting work already completed. If the finished video does not reasonably match the agreed brief and cannot be corrected through revision, you are entitled to a full refund of amounts paid for that order.
4. Revisions Included
Each custom video order includes a reasonable number of revision rounds, as agreed with you during the quote stage, to align the finished video with your original request. Requests that go beyond the original scope of the project (for example, a substantially new story, additional footage not originally provided, or a different style entirely) are treated as a new request and may require an additional fee, which we will always discuss and agree with you first.
5. What Is Not Covered
Refunds are not available for: a simple change of mind after you have approved and paid for the final video; delays caused by you not providing photos, story details, or feedback in a timely manner; or dissatisfaction with subjective creative choices that were consistent with the brief and story details you provided and that you had the opportunity to review and revise.
6. How to Request a Refund
To request a refund, email support@saleusa.store with your order details and the reason for your request. We will review your request and respond within a reasonable time, generally within 5 business days.
7. Refund Processing
Approved refunds are issued to your original payment method through the payment processor used for your order (PayPal, Stripe, Airwallex, or Revolut). Once we issue a refund, it may take several additional business days for the funds to appear in your account, depending on your payment method, bank, and the processor’s own timelines — this portion of the process is outside our control.
8. Chargebacks and Disputes
If you have a concern about a charge, we ask that you contact us at support@saleusa.store first so we can try to resolve it directly — most issues can be sorted out quickly this way. Filing a chargeback or payment dispute with your bank or payment provider without contacting us first can delay resolution and may result in the loss of unclaimed revisions.
9. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision.
10. Contact Us
Questions about this policy can be sent to support@saleusa.store.